Refund & Cancellation Policy

Last updated 18 June 2026

We want you to be confident in Gideon. This policy explains refunds and cancellations for our plans. All prices are in US dollars (USD).

Free report

The triage report is free — there is no payment and nothing to refund.

Subscriptions (Continuous and Growth)

14-day money-back guarantee. If you are not satisfied, email us within 14 days of your first payment for a new subscription and we will refund that payment in full.
Cancel anytime. You can cancel whenever you like. Your plan stays active until the end of the current billing period, and you will not be billed again.
Renewals. After the first 14 days, monthly charges for periods that have already started are non-refundable, except where a refund is required by law.

How to request a refund or cancel

Email audit@gideonhq.io with your account email and we will take care of it. Because Paddle.com is our Merchant of Record, refunds are processed through Paddle and returned to your original payment method; you may also contact Paddle buyer support directly. Refunds typically appear within 5–10 business days depending on your bank.

Contact

Questions about billing or this policy: audit@gideonhq.io.

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